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Book, 2002
Current format, Book, 2002, , Available .
Book, 2002
Current format, Book, 2002, , Available . Offered in 0 more formats
In today's chaotic sales environment, where retail, mail order, e-commerce and telesales fight for the consumer's money, a well-trained sales force is the key to big sales. In this book, the author, a seasoned customer service expert, gives retail sales people the knowledge and skills they need to exceed customer expectations, build consumer loyalty and maximise sales.
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