Stop, Ask and Listen
How to Welcome your Customers and Increase your SalesBook - 2002
In today's chaotic sales environment, where retail, mail order, e-commerce and telesales fight for the consumer's money, a well-trained sales force is the key to big sales. In this book, the author, a seasoned customer service expert, gives retail sales people the knowledge and skills they need to exceed customer expectations, build consumer loyalty and maximise sales.
Publisher: Toronto : Stoddart, 2002.
Characteristics: x, 165 p. ;,22 cm.