Stop, Ask and Listen

Stop, Ask and Listen

How to Welcome your Customers and Increase your Sales

Book - 2002
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In today's chaotic sales environment, where retail, mail order, e-commerce and telesales fight for the consumer's money, a well-trained sales force is the key to big sales. In this book, the author, a seasoned customer service expert, gives retail sales people the knowledge and skills they need to exceed customer expectations, build consumer loyalty and maximise sales.
Publisher: Toronto : Stoddart, 2002.
ISBN: 9780773762510
0773762515
Characteristics: x, 165 p. ;,22 cm.

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degi03
Apr 17, 2015

Very promising but lacks substance... for example using pseudo numerology to "explore" the significance of attitude

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